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Technical Support & Updates Customer Service / Technical Support and Updates
Our customer service policy includes an immediate time of response when emergency cases are reported. As a norm, all cases will be responded to within the next 8 working hours after reporting. Coral Technologies offers its clients a case reporting tool, from where the client can also monitor the follow up. Pre Operational Support
After customization, installation and training, pre operational phase follows. Our clients start working with the application by themselves, and support is provided during test exercises and ITOS get-to-know process. Here, our clients can request support on processes they might have forgotten or that require reinforcement, as well as questions on specific test cases. Operational Support
It is during this phase that support and prevention maintenance services (service packs) are provided. These are offered through phone calls, fax, e-mail or remote access (connection to client’s systems in actual time through Internet). Upon request, one of our expert consultants can visit the client at its office, which will depend on the service agreements and support scheme purchased. Maintenance and Updates
With the objective of being in the technological forefront, we guarantee an ITOS new version every year. This will include improvements or new ideas that maximize the processes. As before, service packs will be offered when required. Manuals
Applications and modules have help manual backups. These are thought to compile all the system’s functional documentation, and you will find functions and operational details as well as tips to help maximize the applications.
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